Our Clients

We strive to exceed your needs

Home Instead Senior Care and our team of CAREGivers make the effort to understand and exceed the needs of every client and their families.

When these needs are altered, we are quick to tailor our services to ensure our clients are always satisfied and their families are confident that their loved ones receive the best personal home help, care and support they deserve.

Client testimonials

We asked some of our clients and their families to provide feedback on their experience in receiving services from Home Instead Senior Care in Sydney's North Shore & Northern Beaches. Here is what they had to say:


"I wanted to take the opportunity to write to you and give feedback about one of your employees. Farrah has been providing Home Care services to my wife Judy over the past year. I wanted to put in writing just what a difference Farrah has made to our lives. I am 87, and my wife Judy is 80. We live in our home and intend to do so for as long as we can. My wife has cancer and struggles with mobility due to arthritis - Farrah makes life at home so much easier. We have had numerous Home Care workers and nurses over the past two years but none quite like Farrah. She is the kindest and most conscientious person we have had the good fortune of caring for us. She brings her happy disposition and strong work ethic into our home three times a week. Judy liked Farrah immediately because she came not just to power through the chores (which she does with ease) but she takes the time to share companionship and social interaction with Judy. Farrah shows real initiative, she surveys our home and looks for opportunities to tidy, organise and clean. She is meticulous in her care, efficient and is the most pleasant and charming person to be around. We cannot recommend her highly enough and selfishly want to keep her to ourselves. We look forward to her visits and miss her when she is on holidays. Home Instead should be very proud to have such a wonderful person in their employment." Ian and Judy, Roseville.


"The most important people to Mum in her last 20 months were the carers from Home Instead Senior Care. These wonderful people looked after Mum 24 hours a day for the last 20 months of Mum's life. What they did was amazing. These amazing people performed above and beyond the call of duty to ensure that Mum was comfortable, well fed and well cared for. We could not have asked for more." Martin


“I just wanted to say how wonderful your carer was for me. George and I are so grateful for what she did for me during the past year. I don’t think I would have come through both mentally and physically without her help. Nothing was any trouble and she was always so cheerful. She really is an exceptional person.” Daphne


“Please convey to your staff how much I appreciated their committed care of Stewart and myself whilst they were working here. Stewart and I grew very fond of all who worked in our home over the past 3 months, and we wish them all the best in the future. I would not have carried on without their compassionate help.” Patricia


“We are so grateful for the wonderful care Janet received from you and your team. It was outstanding. Please pass on our thanks to the others.” Arthur


“I wish to take this opportunity to express my appreciation to your three carers for the wonderful way they are caring for my mother. I know that my mother’s improvement is a testimony to the way they care for Mum. This was brought home to me by the Aged Care co-ordinator who asked what I did to make my mother so alert, communicative and happy. She was amazed at the difference in her. I am sure that it has been due to the fact that these special carers are looking after her so well. She may not remember their names straight away, but she does remember their smiling faces and the familiarity of the way they look after her.” Jacqui


“Thank you so much for all your thoughtfulness and assistance. We are so very fortunate to have such wonderful people as yourself to help care for Mum.” Jane


“David has been one of the best carers to look after my Mum. He is thoughtful, intuitive and would find solutions to any problem he may encounter. He would make sure that my mother was stimulated whenever he was on the day shift and she was comfortable at night when she slept. He has been caring for my mother for over two years. During this time I have felt that she was in good hands and I did not have to worry that she was just going to sit and watch television all day.” Judith


“We are all very appreciative of the help you were able to provide to Dad over the last few months. This meant that he was able to stay in his own home where he was certainly the happiest" Adele


"Cathy has been excellent in every way and has been a tremendous support in a time of great stress. Not only did she support my mother very well whilst at home, but she also helped greatly in the transition into accommodation. Please give her my warmest regards." John