Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.
John established the Pymble Home Instead Senior Care office in 2007. John graduated with a Bachelor of Science degree from Latrobe University in Melbourne. He also obtained a Graduate Diploma in Management and an MBA at Deakin University in Geelong, Victoria. He then worked in management and general management roles in the food industry for companies including Uncle Tobys, Goodman Fielder and Sargents.
After a career in the corporate world John's goal was to have his own business and make a difference in people's lives. With John's high level of people management and business skills, along with his passion for helping people he founded Home Instead Senior Care on the North Shore and Northern Beaches. After a long illness, John passed away in January 2014. He has left a great legacy, implanting his DNA in this business to treat people with respect and dignity, and enhancing the lives of seniors living at home.
His wife, Debbie and her team continue to fulfill John's passion and have an on-going commitment to meeting the needs of our clients and the local community.
Matt joined Debbie as owner of Home Instead Senior Care North Shore & Northern Beaches in 2015. Matt has a Bachelor’s degree in business and extensive experience in coaching and people management. After working in marketing and events roles overseas early in his career, Matt eventually moved back to Sydney and was in people management roles in sports, leisure and aquatic centres.
Debbie has worked in human resources, training, development and recruitment with Uncle Tobys and Avon.
Debbie's level of people management and business skills has enabled her to continue with running the Pymble office of Home Instead Senior Care and establish a dependable team of CAREGivers and focus on providing quality customer care. In addition, Debbie is qualified in the aged care sector with a Case Management Skill Set, a Diploma of Health and Aged Care from Sydney University, Certificate IV in Training & Assessment, Certificate III in Aged Care (Home & Community Care), Certificate IV in Disabilities including Alzheimer's and Dementia Care.
Debbie brings a wealth of experience in business, human resources, recruitment and training to Home Instead Senior Care combined with a passion to provide excellent care for the elderly. Debbie is committed to the continued success of our business in enhancing independence and dignity for all our clients.
Kim joined Home Instead Senior Care in August 2007. As the Office Manager, Kim works on keeping the day to day operations of the office running smoothly while providing quality customer service to our clients. She oversees the daily liaison with both our CAREGivers and clients ensuring that excellent relationships are maintained and our clients’ needs are met. She also manages the payroll and accounts with the same attention to detail.
Her previous experience in office administration is an invaluable asset and she approaches all tasks in a professional but friendly manner, juggling CAREGiver and client schedules with the greatest of ease. Kim has also taken on CAREGiver duties at times since joining the Pymble office; a role that comes naturally to her after raising her own family.
Helen has over 10 years experience in the Aged Care Industry in advisory, hands-on and management roles. She started with Home Instead Senior Care in January 2012 as Recruitment & Training Manager and has now developed into her current role as Operations Manager. In this role Helen is responsible for the daily operations of our office, ensuring all CAREGivers are trained to assist our clients in maintaining their independence.
Helen has completed her Case Management Skill Set, Diploma of Management, Certificate IV in Training & Assessment, Certificate IV in Lifestyle & Leisure, Consultation in Occupational Health & Safety and extensive Dementia Training through Alzheimers Australia. She brings with her a wealth of experience in Dementia, Manual Handling and Aged Care services enabling her to support both CAREGivers and clients.
Helen’s background and experience gives her the ability to provide support to our CAREGivers in their training through both a hands-on approach as well as in the classroom.
Helen has grown up on the Northern Beaches and is passionate about making a difference to people’s life.
Pam is our Administration Assistant and in this role provides support to the other members of the team with regards to rostering, recruiting, training, payroll etc.
Pam has been previously working in our Clients homes as a CAREGiver and has provided a real difference to the lives of the Clients she has been involved with. She has a very positive and supportive manner along with her bright & cheery personality which has given a great deal of encouragement to our Clients.
Previously Pam has worked in Administration and Hospitality roles as well as spending many years raising her own family.
Sylvia joined Home Instead Senior Care as a CAREGiver in 2009, following nine years working as a teacher's aid in various primary schools on the Northern Beaches. She brings a calm and gentle manner to her duties and has looked after many clients for over four years. 'I have always gravitated toward older people to converse with as they have had such interesting, busy lives and are a wealth of knowledge', Sylvia said.
During this time she has retrained in aged care, completing a Certificate IV in Training & Assessment, Certificate III in Home & Community Care, First Aid and also Demential training. In her current position, Sylvia will be assisting our Recruitment & Training Manager with administration duties, training of CAREGivers, as well as overseeing our Workplace Health & Safety Requirements.
Rose joined our Home Instead Senior Care office in September 2013 to help with the increasing load of scheduling.
Rose has worked for a pharmacy for 15 years followed by a busy supermarket for 10 years. She has had experience working with people and has excellent customer service skills. She also worked with rostering of staff which included full-time, part-time and casual employees.
Her bubbly personality adds to the office atmosphere which carries through to the phones in dealing with both CAREGivers and clients, as well as the brokers.
Rose believes that everything happens for a reason and always for the best.
Jo joined our Home Instead Senior Care team in June 2015 to assist with the increase in scheduling requirements, bringing experience from the Food and Hospitality Industries in the UK, Switzerland and Australia, as well as her most recent role co-ordinating Meals on Wheels volunteers to provide food services and social support to the community aged care sector on the Northern Beaches.
She loves working in a team enviornment and especially enjoys making a difference in the lives of both CAREGivers and clients. Her passion for working with aged clients has reinforced how important it is that people are supported to live in their own homes as long as they wish.
Jo always has time to listen, and believes the more you listen, the more you learn.
Jo has joined our scheduling team in August 2016.
Jo has a history of office administration and rostering in other industries and is excited to share her expertise in the aged care sector to help make a difference to others. One of Jo’s favourite past times is dancing with her mum.
Natasha’s role is to be the face of Home Instead Senior Care in our local community. Natasha is out on the road every day talking with other organisations and businesses who are also making a difference in our community. Natasha networks and spreads the good word about our high- quality services we provide all our clients. Natasha has a background in corporate marketing but being a peninsula girl, Natasha decided to make the change to Home Instead to stay closer to home. Natasha has a passion for art and has been using this to get more involved within our community. Her art therapy classes have been very popular with residence in various villages around our area.
Rekha has joined our team in August 2017. As well as her Bachelor’s Degree in Science, Rekha has also completed her Certificate III and Certificate IV in Aged Care. Rehka has recently come from a rostering position in an Anglicare Village where she mentioned her favourite part of the job is developing strong professional relationships with fellow staff and clients.
Jessie has completed a Bachelor’s Degree in communications and experience in corporate administration, as well as customer service experience. Jessie is highly organised, personable, compassionate and dedicated to her work. From her experience Jessie proved her ability to perform her duties in high pressure environments. In Jessie's job application she mentioned she would love the opportunity to be a part of organisation who helps support the wellbeing of our clients.