Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.
Matt joined Debbie as owner of Home Instead Senior Care North Shore & Northern Beaches in 2015. Matt has a Bachelor’s degree in business and extensive experience in coaching and people management. After working in marketing and events roles overseas early in his career, Matt eventually moved back to Sydney and was in people management roles in sports, leisure and aquatic centres.
Kim joined Home Instead Senior Care in August 2007. As the Office Manager, Kim works on keeping the day to day operations of the office running smoothly while providing quality customer service to our clients. She oversees the daily liaison with both our CAREGivers and clients ensuring that excellent relationships are maintained and our clients’ needs are met. She also manages the payroll and accounts with the same attention to detail.
Her previous experience in office administration is an invaluable asset and she approaches all tasks in a professional but friendly manner, juggling CAREGiver and client schedules with the greatest of ease. Kim has also taken on CAREGiver duties at times since joining the Pymble office; a role that comes naturally to her after raising her own family.
Helen has over 10 years experience in the Aged Care Industry in advisory, hands-on and management roles. She started with Home Instead Senior Care in January 2012 as Recruitment & Training Manager and has now developed into her current role as Operations Manager. In this role Helen is responsible for the daily operations of our office, ensuring all CAREGivers are trained to assist our clients in maintaining their independence.
Helen has completed her Case Management Skill Set, Diploma of Management, Certificate IV in Training & Assessment, Certificate IV in Lifestyle & Leisure, Consultation in Occupational Health & Safety and extensive Dementia Training through Alzheimers Australia. She brings with her a wealth of experience in Dementia, Manual Handling and Aged Care services enabling her to support both CAREGivers and clients.
Helen’s background and experience gives her the ability to provide support to our CAREGivers in their training through both a hands-on approach as well as in the classroom.
Helen has grown up on the Northern Beaches and is passionate about making a difference to people’s life.
Linda is our Administration Assistant and brings her extensive experience in government and private sector roles to support our office manager, especially with payroll, client invoicing and the Home Care Package program. Whilst she loves working with numbers, she also loves to provide the best quality of service on a personal level to her team mates and external clients.
Linda is a North Shore local and is often seen on stage or at the Box Office for Pymble Players theatre. Her connection to the local community and previous experience is a valuable asset to our team.
Sylvia joined Home Instead Senior Care as a CAREGiver in 2009, following nine years working as a teacher's aid in various primary schools on the Northern Beaches. She brings a calm and gentle manner to her duties and has looked after many clients for over four years. 'I have always gravitated toward older people to converse with as they have had such interesting, busy lives and are a wealth of knowledge', Sylvia said.
During this time she has retrained in aged care, completing a Certificate IV in Training & Assessment, Certificate III in Home & Community Care, First Aid and also Demential training. In her current position, Sylvia will be assisting our Recruitment & Training Manager with administration duties, training of CAREGivers, as well as overseeing our Workplace Health & Safety Requirements.
Rose joined our Home Instead Senior Care office in September 2013 to help with the increasing load of scheduling.
Rose has worked for a pharmacy for 15 years followed by a busy supermarket for 10 years. She has had experience working with people and has excellent customer service skills. She also worked with rostering of staff which included full-time, part-time and casual employees.
Her bubbly personality adds to the office atmosphere which carries through to the phones in dealing with both CAREGivers and clients, as well as the brokers.
Rose believes that everything happens for a reason and always for the best.
Jo joined our Home Instead Senior Care team in June 2015 to assist with the increase in scheduling requirements, bringing experience from the Food and Hospitality Industries in the UK, Switzerland and Australia, as well as her most recent role co-ordinating Meals on Wheels volunteers to provide food services and social support to the community aged care sector on the Northern Beaches.
She loves working in a team enviornment and especially enjoys making a difference in the lives of both CAREGivers and clients. Her passion for working with aged clients has reinforced how important it is that people are supported to live in their own homes as long as they wish.
Jo always has time to listen, and believes the more you listen, the more you learn.
Jo has joined our scheduling team in August 2016.
Jo has a history of office administration and rostering in other industries and is excited to share her expertise in the aged care sector to help make a difference to others. One of Jo’s favourite past times is dancing with her mum.
Jessie has completed a Bachelor's Degree in communications and experience in corporate administration, as well as customer service experience. Jessie is highly organised, personable, compassionate and dedicated to her work. From her experience Jessie proved her ability to perform her duties in high pressure environments.
John started in the office in December 2018. He was born in the Philippines and has been living in Sydney for 6 years. He is a software Engineer graduate and is a whiz at scheduling. He is a valued member of the scheduling team and has fitted in well in the office overall. He loves movies and dogs.
Karen started with Home Instead Senior Care as a CAREGiver in June 2014 and came into the office in February 2019. She has been a very experienced CAREGiver, completing all the training that is required. She has been welcomed into the office very warmly, assisting our Care Manager with all our HCP clients and private clients. She is very efficient with her workload and has an expertise in all aspects of caring for the elderly in their homes.
Annette started with Home Instead Senior Care in March 2019 and was initially a CAREGiver. Annette has previously worked with the elderly in a club as a promoter, doing things like the raffle draws and calling out the numbers for Bingo. She enjoys the connection with our elderly clients and she is a great communicator.